Tickets are sent from CDR Link into the QA Tool for a final review to sort and archive, or remove PII (publicly identifiable information), so only what is safe is shared.
The first step to access the QA Tool is to sign in using your credentials.
You will see a “Sign-in” screen similar to the one below.
After that you will have to review the consent form which talks about the tool’s operator, the information we collect and how we use it, you need to agree to the consent form to gain access to the tool, to do so check the continue box and click on confirm, the webform will ask if you wish to save your choice using cookies, select yes to skip this step in the future or no if you wish to go through the consent form every time you use the tool.
There are two screens for this step.
To access the QA Tool you will be provided with a URL link, and you will also need a username and a password. Open your browser and type in your customized URL.
The QA Tool is currently designed with Cloudflare which provides an additional layer of security. All users must be authenticated before gaining access to the QA Tool. This option can be removed or changed based on your project’s desired needs.
Once you sign in you will see the home screen which is similar to the one below.
On the homescreen you will see a list of all the tickets ready for review, from the most recent at the top to the oldest at the end.
To review a ticket click on one from the list. It will open and you can begin reviewing. You can make the following changes or updates on a ticket:
Editing the Description (What was seen or heard?)
To edit the description of a ticket click inside the box and begin editing.
If you want to see the original description of the ticket click on “show original.” The original description will be shown below the line in italics. If you want to change the description back to the original, click “revert.”
Clicking “done” will keep your edits/changes to the description and you will be back in review mode.
The toggle on the right hand side of the category controls what is sent to the database and what isn’t.
Toggled ON (Category and information IS sent to the database):
Toggled OFF (Category and information is NOT sent to the database):
To disable categories from being sent to the database, toggle ‘off’ the section you wish to disable. During the preview (second step) you should see the disabled section as a watermark which means it won’t be sent to the database.
You can remove personally identifiable information (PII) by disabling access to a website, deleting text typed by the submitter or blurring parts of an attached image(s).
Removing PII from Images
To blur images, hover over the image and tap on the ‘Edit’ button that appears.
This will open a window in which you can place dark rectangles over PII, or sensitive information in the image. This allows you to keep the relevant part of the image while protecting any sensitive content or PII.
You can add multiple masks to any image.
You can undo all your masking by clicking the circular arrow icon.
You can also undo the last thing you did using the back-arrow icon.
Redo one step with the forward-arrow icon.
Use the ALL icon to delete all changes at once.
You can exit editing mode by tapping on the ‘X’ in the upper right corner.
When you have masked all that you want to, click “save.”
When you click “Save,” you will return back to the full ticket view and you will be back in review mode.
Adding or Deleting Tags
Tags are applied in CDR Link. Tickets are tagged according to what the submission is about or related to, and they help to identify, search and categorize tickets. The tags on each ticket are their “Original” tags.
To add more tags to a ticket click on the one you want. It will show a filled in color, meaning it is selected or added to the ticket.
To delete tags, click on
Add more information
You can add more information to the following categories.
Once you are done reviewing the ticket you can mark it as “Rejected”, put it on “Hold” or “Approve” it.
If you select Approve you will be taken to a new screen, which shows you a preview of the ticket with all the updates and changes applied. This is your final check before sending it to the database. If you need to make more changes tap “back to review” at the bottom of the page.
If you are finished reviewing and ready to send the ticket to the database, check the box under “Everything look right?” question and click on Approve.
Upon clicking Approve you will be taken back to the homescreen of the QA Tool.
The QA Tool allows you to download approved tickets to your device for further analysis. The data is easily usable with data analysis tools, like Tableau.
You can choose between downloading all the approved tickets in the database or only the ones that were approved after your last download. Tickets will download in a .zip file which will be located in your ‘Downloads’ folder by default. The file will contain a CSV file including ticket data and media.