Web Channel

Including a Web channel in your CDR Link instance allows authorized users to create tickets from inside the CDR Link web interface.

If the Web channel is enabled, authorized users will see a green + icon in the bottom left corner of the web interface when they are logged in.

The 'Create new ticket' icon in the CDR Link web interface

Clicking on it will open a screen with a blank ticket template, and the user can begin entering information.

Creating a new ticket from inside CDR Link

For authorized users, you can also define whether they can create tickets for all user groups (delineated as “-”), or for specified ones.

Specifying a group to be associated with a web channel in CDR Link