Including a Web channel in your CDR Link instance allows authorized users to create tickets from inside the CDR Link web interface.
If the Web channel is enabled, authorized users will see a green + icon in the bottom left corner of the web interface when they are logged in.
Clicking on it will open a screen with a blank ticket template, and the user can begin entering information.
For authorized users, you can also define whether they can create tickets for all user groups (delineated as “-”), or for specified ones.