Email Channel
An email channel allows people to submit tickets to CDR Link using an email account. The email address is connected to CDR Link and should be a designated address. You can configure multiple email addresses to send to your CDR Link instance, and can establish rules so that tickets created from certain email addresses are only seen by specific groups of users.
Zammad provides extensive documentation about their email channel, one of the most popular features of the Zammad and CDR Link platforms. Their documentation includes information about Accounts, Filters, Signatures, Settings, and advanced options for sysadmins.
To read more about the email channel’s features and setup, please visit https://admin-docs.zammad.org/en/latest/channels/email.html